Need help? Reach us through any of the channels below.
Email us at feedback@ginmind.com. We usually reply within 1–2 business days. Please include your device model, OS version, and a description of the issue (screenshots help).
If you switched devices or reinstalled the app, sign in with your original account, go to the "Upgrade to Pro" page, and tap "Restore Purchases" to recover your subscription or lifetime license.
Subscriptions are managed by Apple. Open "Settings → Apple Account → Subscriptions" on your iPhone to view, change, or cancel. You keep Pro access until the end of the paid period.
Refunds for App Store purchases are handled by Apple. Please submit a request at reportaproblem.apple.com.
Many common questions are answered on our FAQ page, including audio import, smart chunking, pronunciation scoring, and Pro features.
Please review our Privacy Policy and Terms of Service.
